Shipping policy

 

SHIPPING POLICY

AHUA Surf ships worldwide.

  1. ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may vary during holidays or periods of high demand.

  1. SHIPPING METHODS

Shipping carriers may include:

– CTT
– DHL

Available shipping options will be presented at checkout.

  1. INTERNATIONAL SHIPPING

Orders are shipped internationally from Portugal.

Orders above €250 may include duties and taxes depending on the destination.

For orders below this value, the customer may be responsible for any customs duties, import taxes, or local charges required by the destination country.

  1. DELIVERY TIMES

Delivery times vary depending on destination and carrier and are estimates only.

Delays caused by customs authorities or external logistics providers are outside the control of AHUA Surf.

  1. ORDER TRACKING

Tracking information will be provided when available once the order has been shipped.

 

 

Important information

Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability.  Please confirm the package for every ding or damage’s, even if you just suspect that the boards can be damaged inside, don’t sign the release paper from the carrier and don’t give your name to them (digital signature). We are not responsible for any damage on the board after the client signs the paper or give his name as he has received the package.
If you don’t have time to check the boards before signing the release paper, please make a note in the release paper “Damaged BOX” or if it’s digital the carrier needs to write that the box is damaged. Any anomaly or theft not described on the release paper can not be claimed, thus being the responsibility of the customer. The shipping company rarely asks if there’s something wrong with the box, but please make a reserve on the drivers release paper with the specification of the issue, for ex. “bent box on the left corner” or “volume ripped of on the front”.