Refund policy

RETURNS AND REFUNDS POLICY

Customers may request a return within 30 days of receiving the product.

1. RETURN CONDITIONS

To be eligible for a return, products must be:

– unused
– in original condition
– returned in original packaging.

1. RETURN PROCESS

To request a return, customers must contact:

mail@ahuasurf.com

Return instructions will be provided after the request is reviewed.

1. RETURN SHIPPING

Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

1. INTERNATIONAL RETURNS

International returns are accepted.

1. REFUNDS

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

6. EXCLUSIONS

Unfortunately, we cannot accept returns on sale items or gift cards.

 If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

REFUNDS

We will refund the full amount of the product on the payment method used at the time of purchase, including taxes and duties.

We guarantee a refund for products that you do not wish to keep and that are returned in accordance with our Returns Policy.

The refund can only be requested by the person who placed the order and will be made on the original method of payment.

You will be notified by email when your refund is issued.

If aprooved, the refund will be processed within 15 working days by your bank. This period varies depending on the card issuer.

For more information, please visit our FAQ page.