Collection: SHIPPING

EFFECTS OF COVID-19 ON SHIPPING ORDERS

Shipping is moving slower than it would be in normal circumstances. Delivery time may be delayed by up to 15 business days. Please be patient as the shipping company is working as quickly as possible and have in mind that are still closed borders and essencial goods have delivery priority.
The rules for what’s acceptable and who’s essential vary country-to-country, state-to-state, and even at times city-to-city, creating new levels of instability in supply chains.

HANDBOARDS 
WORLDWIDE SHIPPING - FCA PRICE*

**working days

For inquiries regarding countries not listed above, no worries. Please contact our Customer service and we'll find the best solution for your location.

ALAIA & PAIPO 
PACKAGING AND SHIPPING*

 **working days

For inquiries regarding countries not listed above, no worries. Please contact our Customer service and we'll find the best solution for your location.

Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability. 

Please confirm the package for every ding or damage’s, even if you just suspect that the boards can be damaged inside, don’t sign the release paper from the carrier and don’t give your name to them (digital signature). We are not responsible for any damage on the board after the client signs the paper or give his name as he has received the package.

If you don’t have time to check the boards before signing the release paper, please make a note in the release paper “Damaged BOX” or if it’s digital the carrier needs to write that the box is damaged.

Any anomaly or theft not described on the release paper can not be claimed, thus being the responsibility of the customer.

The shipping company rarely asks if there’s something wrong with the box, but please make a reserve on the drivers release paper with the specification of the issue, for ex. “bent box on the left corner” or “volume ripped of on the front”.

* SHIPPING 

AHUA will deliver the order to a carrier location specified by the buyer. 
Packaging and shipping costs include packaging, transportation costs and export clearences if needed.

FCA KEY TAKEAWAYS
Free carrier (FCA) is a trade term requiring the seller of goods to deliver those goods to a carrier location specified by the buyer. The seller includes transportation costs in its price and assumes the risk of loss until the carrier receives the goods. Once the seller delivers the goods to the carrier, the buyer assumes all responsibility for the goods. The International Chamber of Commerce updated Incoterms in 2010 to include the free carrier provision.